Quality Question Bank
for Exam preparation

Q2. From a high level perspective, quality:

1. is ensured by having inspectors
2. problems are usually caused by unmotivated employees
3. cannot be quantitatively measured
4. and productivity are inconsistent objectives
5. is primarily (85 - 95%) a management problem

Q3. ______________ is not a process tools for TQM systems

1. process flow analysis
2. histograms
3. plier
4. control charts

Q4. elements of quality management system are ______________

1. organizational structure
2. responsibilities
3. procedures
4. all the three

Q5. Six Sigma is a business-driven, multi-dimensional structured approach to

1. Reducing process variability
2. Increasing customer satisfaction
3. Lowering Defects
4. Improving Processes
5. All of the above

Q6. One of the advantages of team work is:

1. It breaks down barriers between employees
2. customers and suppliers
3. It results in promotion
4. It results in salary increment
5. None of the given options

Q7. Which of the following statements regarding quality is false?

1. Quality improvements depends upon better definition and increased awareness of the requirements specifications
2. Future gains in quality will often rely on advanced technology
3. Recognition of key actions required of each team member is necessary to meet quality objectives
4. Computer-aided design systems can improve quality, but only a the expense of an increase in the cost of design
5. A and C

Q8. A result is called "statistically significant" whenever

1. The null hypothesis is true.
2. The alternative hypothesis is true.
3. The p-value is less or equal to the significance level.
4. The p-value is larger than the significance level.

Q9. Check Sheet is used during ______________ stage of DMAIC.

1. Define
2. Measure
3. Analyze
4. Improve

Q10. Which of the following statements best characterizes the quality management practice called benchmarking?

1. The difference between grade and quality
2. The measurement of customer satisfaction
3. The ISO term for progress measurement
4. Comparing planned project practices to those of other projects
5. A technique used to test certain types of electronic equipment